PRIVACY POLICY
CTEK Offshore Solutions is dedicated to safeguarding your privacy.
This privacy policy explains how we collect, use, and protect your personal information when you interact with our website, regardless of your location.
(Last Updated: 01 April 2025)
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Purpose of this privacy policy
This privacy policy explains how CTEK collects and uses your personal information when you interact with our website, including when you make purchases or use our services.
Our website is not designed for children, and we do not knowingly collect data from them.
Please read this policy along with any other privacy notices we may provide, as they work together to explain how we handle your data.
CTEK OFFSHORE FZC (CTEK) operates this website and is responsible for your personal data.
If you have any questions about this policy, please contact us on our Contact page.
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Contact Us
Have questions? Contact our data privacy manager at sales@ctek.ae for any inquiries about this policy or our data practices.
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Keeping Your Information Up-to-Date
We regularly review our privacy policy. To ensure your information stays accurate, please notify us of any changes to your personal details during our business relationship.
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Third-Party Links
Our website may contain links or plugins to third-party sites. Clicking on these links or enabling these connections may allow them to collect or share data about you. We have no control over these websites and are not responsible for their privacy practices. Always review the privacy policy of any website you visit.
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What Information We Collect
We collect various types of personal data to offer you a smooth experience. This includes:
Identity Data: Name, title, marital status, date of birth (if needed)
Contact Data: Email address, phone number, billing and delivery addresses
Financial Data: When applicable, payment card details (securely stored)
Transaction Data: Details of your purchases and services acquired
Technical Data: Device information for website access (IP address, browser type)
Profile Data: Your login credentials, preferences, and survey responses
Usage Data: How you interact with our website and services
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Aggregated Data
We may also collect and utilize anonymous, statistical data (Aggregated Data) for various purposes. This data cannot be used to directly identify you.
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Special Categories of Data
We do not collect sensitive information like race, religion, sexual orientation, health data, or criminal records.
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Providing Your Information
In some instances, we may require personal data to fulfill contractual obligations. If this information is not provided, we might not be able to provide the requested service.
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How We Collect Your Data
Direct Interactions: You provide information when you:
• Apply for our services
• Create an account
• Subscribe to our offerings
• Request marketing materials
• Participate in contests, surveys, or provide feedback
Automated Technologies: We collect technical data as you use our website using cookies and similar technologies.
Third-Party Sources: We may receive data from:
• Analytics providers
• Advertising networks
• Payment and delivery service providers
• Data brokers
• Publicly available sources
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Legal Basis for Processing Your Data
We rely on different legal grounds depending on the specific data and purpose of processing:
Consent: When you explicitly agree to our data usage
Contract: When processing is necessary for a contract or pre-contractual steps
Legal Obligation: To comply with legal requirements (outside of contractual obligations)
Legitimate Interests: When processing is necessary for our legitimate interests or those of a third party, unless overridden by your privacy interests
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Your Right to Access Your Data
To ensure data security, we might request additional information to confirm your identity when you exercise your right to access or manage your data. This helps prevent unauthorized access. We may also contact you for further details to expedite your request.
We strive to respond to all legitimate requests within one month. Complex requests or multiple requests may take longer. We will notify you and keep you updated in such cases.
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Payment Security
CTEK uses a secure transaction system to verify and protect your credit card information. Online payments are conducted through a robust 228-bit encryption system for added security.
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Data Privacy and Security
CTEK prioritizes data privacy and security. We employ various hardware and software methodologies to safeguard your information. However, no website can guarantee absolute online security.
Third-Party Websites: CTEK is not responsible for the privacy practices of linked websites. Different policies may apply to their collection and use of your data. We recommend contacting them directly for their data usage policies.
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Changes to Website Policies
We may occasionally update our website policies and terms of use to comply with changing requirements and standards. We encourage you to revisit these sections regularly for updates. All modifications are effective on the day of posting.
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Data Security
We implement robust security measures to protect your data from unauthorized access, alteration, or disclosure. Access to your data is limited to authorized employees and contractors with a need to know. They are subject to confidentiality obligations.
In case of a data breach, we have procedures in place to address the situation and will notify you and relevant authorities as required by law.
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Data Retention
We retain your data for as long as necessary to fulfill the purposes for which it was collected, considering legal, regulatory, and business requirements.
We may retain data longer in case of complaints or potential litigation.
Retention periods are determined based on factors like data sensitivity, risk, purpose, and applicable laws.
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Your Rights
You have certain data protection rights, including:
Transparency about our data usage
Access to your personal information
Correction of inaccurate data
Erasure of data in certain cases
Data portability (receiving your data in a structured format)
Objection to direct marketing
Objection to automated decision-making
Objection to continued processing in certain situations
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Exercising Your Rights
To exercise any of these rights, please contact us. We may request additional information to verify your identity and ensure data security. We strive to respond to requests within one month, but complex requests may take longer. We will keep you updated on the progress.